Current Vacancies

Account Handler

Cox Mahon is a specialist, service-focused insurance broking business, part of The Ardonagh Group, with offices in Shrewsbury and London. The Ardonagh Group employs over 12,000 professionals in over 250 locations – worldwide. They are home to a diverse collection of global businesses that represent the full breadth of the insurance and risk management sector. 

Due to continued growth, we are looking for an experienced Account Handler to join our small and friendly team, providing excellent customer service to our existing and future professional clients. 

This is a fantastic opportunity, and we welcome applications from insurance professionals looking to advance their career, through to experienced commercial account handlers looking to join a friendly team. Cox Mahon will provide appropriate training for the right individual. 

Key Responsibilities

• Undertake all technical and day to day account handling requirements to provide the necessary service to client accounts.
• Establish and advise on client requirements and initiate quotes for new business.
• Identify and advise on opportunities to cross sell to maximise income, retaining business though offering a complete solution.
• Prepare correspondence, documentation, and other communication for issue to clients and other client representatives as necessary.
• Create and maintain contemporaneous records of communication with clients and insurers.
• Ensure that all statutory and company regulations are followed to protect clients, colleagues, and the business interests of the company.
• Ensure that Conduct Rules are adhered to and followed.
• Actively seek to improve personal knowledge through Continued Professional Development.

About You

• You must have at least one year’s commercial and/or consumer insurance experience.
• Qualified Cert CII, or studying towards it (including as part of an apprenticeship).
• The skills to provide a fantastic customer experience for our clients.
• Work well with your team, have a positive outlook, be engaging and collaborative.
• Excellent verbal, written and oral communication skills.
• Proficient IT skills (experience of Acturis is desirable, but we can provide training for this).
• Excellent planning, organisational and time management skills.
• Minimum Grade C / 4 in GCSE Maths and English.
• Ability to reliably commute to Shrewsbury (or plans to relocate).

What We Can Offer You

• £25,000 – £30,000 per year.
• Holiday entitlement of 25 days plus bank holidays.
• Monday – Friday schedule, with Wednesdays as a ‘work from home’ day.
• CII subscription and the support to gain CII qualifications to boost your knowledge and career prospects.
• Competitive company pension.
• Income protection.
• Life assurance cover up to 4 times your salary.
• Funded annual staff social events.
• 24-hour well-being and counselling support.
• Company iPhone and laptop.
• Free on-site parking.

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Shrewsbury, SY3 5HJ: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Shrewsbury, SY3 5HJ

Please send a copy of your CV, along with a cover letter to [email protected]